Privacy Policy

1. Introduction

This Privacy Policy explains how True Competency (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you access or use our competency-training platform and website (the “Service”). By using the Service, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We collect information in the following categories:

• Account & Profile Data: When you register for an account (e.g., email address, name, role, password credentials).
• Usage Data: Information on how you access and use the Service (e.g., timestamps, competency progress, answered questions, device/browser type).
• Automatically Collected Data: IP address, cookies, device identifiers, and analytics information.

3. How We Use Your Information

We use your information for purposes including:

• Providing, operating, and improving the Service.
• Managing your account, verifying your identity, and authenticating access.
• Tracking your competency progress, generating reports, and enabling instructors/committee to review performance.
• Communicating updates, security alerts, support messages.
• Complying with legal obligations and protecting rights.

4. Data Sharing & Disclosure

We will not sell your personal information. We may share data in the following circumstances:

• With service providers who perform services on our behalf (e.g., hosting, analytics). They are bound by confidentiality obligations.
• With instructors or committees where required to fulfill the Service (e.g., trainee progress reports).
• When required by law, or to respond to legal process, protect our rights, or prevent harm.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to personalise your experience, analyse usage, and support the Service. You can control cookies through your browser settings; however, disabling cookies may affect some features.

6. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your data, regularly reviewing our security practices and monitoring for vulnerabilities.

7. Data Retention

Your personal data is retained as long as your account is active or as needed to provide you the Service. We may retain information for longer if required by law or to resolve disputes.

8. Your Rights

Depending on your jurisdiction, you may have rights such as accessing, correcting, deleting your data, or restricting processing. To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will reflect the most recent version. We recommend reviewing it periodically.

11. Contact Us

If you have questions or requests regarding your personal data, please contact us at:
True Competency
Email: novruzoff@truecompetency.com